Tandem provide client representative services from feasibility stage, through the design process, construction, CQV and Operational Readiness. We understand that our clients may not have the capacity to coordinate external consultants, vendors, contractors and other stakeholders while they are focused on managing existing operations.
Tandem will manage the full project lifecycle on behalf of the client while ensuring that the key stakeholders are engaged in all major decision making and preparing the facility for commercial operations.
Our Client Representative Service includes:
- Project Management.
- Cost and Contract management.
- Procurement.
- Scheduling.
- Engineering Expertise- Civil, Structural, Architectural, Process, Mechanical, HVAC, Electrical, Instrumentation, and Automation.
- Environmental, Health and Safety.
- Document Control.
- Construction Management.
- Commissioning, Qualification and Validation.
- Operational Readiness
As part of our client representative services, Tandem assists Clients in the operational readiness of their facility for validation batches and subsequent commercial manufacturing by implementing a coordinated plan. Our method involves the following:
Interactive Workshop
The Operational Readiness team made up of the stakeholders meet to review milestones and pre-requisites to achieve them:
- Engineering
- Operations
- Quality Assurance
- Quality Control
- Regulatory Affairs
- Technical Support/ Process Development
- Automation and IT
- Supply Chain/Logistics
- HR/Training
- Facilities / Maintenance
Schedule
An integrated micro-schedule and associated action plan are developed from the Workshop and resource loaded to ensure sufficient personnel are available to support the plan.
Communication
Effective and open communication with all stakeholders, ensuring the project goals are given focus through all phases. A weekly dashboard report is generated to communicate progress.
Governance
Weekly meetings to track progress against plan. Issuing weekly trackers to the site Ops Readiness Lead to drive daily progress meetings.
Risk Management
Risks, mitigations, and owners are identified and tracked.
Escalation Process
Escalation items reviewed weekly and Key Sponsors from each stakeholder group gather to review and respond to the Operational Readiness Team.
